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Free returns:
The first return for EVERY order is free! To avoid additional shipping costs and minimize the environmental impact of multiple returns, we suggest that you select the items you wish to return together.
All eligible items can be returned in their original condition within 90 days of purchase for a full refund.
Price adjustment:
Items purchased from HelloFaizi are eligible for our price adjustment policy. HelloFaizi will provide the price difference in the currency that the order was paid in if the list price of the item purchased was reduced within 30 days of purchase in the same country or region. The shipment of your order will not be affected by applying for a price adjustment before you receive your item(s). You can request a price adjustment refund by selecting the relevant order in 'Your Orders' and clicking on the 'Price adjustment' button.
Items that are on clearance, promotions or no longer available, etc. may not be eligible for our price adjustment policy. Fees, including but not limited to shipping fees, will be excluded for any price adjustment calculation. HelloFaizi reserves the right to the final interpretation of our price adjustment policy, the right to modify the terms of this policy at any time, and the right to deny any price adjustment at our sole discretion.
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Free shipping
Free standard shipping on items shipped from HelloFaizi.
Free express shipping on items shipped from HelloFaizi over $129.
Get a $5.00 credit (standard shipping) or a $13.00 credit (express shipping) for late delivery.
HelloFaizi has free shipping thresholds only on orders shipped by HelloFaizi. These thresholds allow us to offer a wider range of items, including smaller and more convenient sizes, as well as prioritize environmentally friendly shipping methods. These thresholds are detailed before you submit your order.
Providers that ship from local warehouses offer free shipping when certain thresholds are met. Free shipping is usually available for orders over $30 from a single provider but may change from provider to provider.
Privacy Policy
Your privacy is important to us. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website.
1. Information We Collect
We may collect personal information such as your name, email address, and payment information when you make a purchase or interact with our site.
2. How We Use Your Information
We use your information to process transactions, send you confirmations, respond to inquiries, and improve our services.
3. Data Protection
We implement various security measures to protect your personal information from unauthorized access or disclosure.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers to help us operate our website and conduct our business.
5. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.
6. Contact Us
If you have any questions about this privacy policy, please contact us at customer@example.com.
Thank you for trusting Hellofaizi with your personal information!